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Ooredoo Qatar to use Nokia AI Powered Customer Engagement Solution for 5G

5g News - Published on Tue, 25 Feb 2020

Image Source: TelecomGuru
Nokia has announced that Ooredoo Qatar will soon complete the deployment of Nokia's customer engagement solution to improve digital experiences by using analytics to better understand customer needs and to recommend and automatically trigger the next best action for a more relevant offer for the subscriber. Once deployed, the solution will allow Ooredoo Qatar to enhance revenue by using contextual information for more targeted and personalized real-time campaigns. With this, Ooredoo Qatar’s three million subscribers will benefit from a better service experience. Nokia's solution comes with artificial intelligence capabilities that process and analyze the customer data in real-time. It helps the service provider to offer the right service at the right moment. The Nokia solution will enable Ooredoo Qatar to reduce the time to introduce new services and promotions to its subscribers from days to minutes. Thus, it is now possible for Ooredoo to send, for example, an offer to a specific target audience immediately after a sporting event finishes.

5G technology opens up new revenue opportunities for the service providers. Nokia’s customer engagement solution enables Ooredoo Qatar to prepare for the digital era to better monetize 5G in a highly competitive market. Nokia's solution will allow Ooredoo Qatar to generate more value from customer insights and provide the best offer through the right channel at the right time when the subscriber needs it.

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Posted By : TelecomGuru on Tue, 25 Feb 2020
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