dtac selects Ericsson Managed Services Solution in Thailand

Image Source: ericsson

Ericsson and dtac signed a deal to implement an advanced, customer centric network operations model in Thailand starting from January 2020. Ericsson will be managing dtac’s network operations across the country with the Ericsson Operations Engine, while dtac retains the network’s strategic planning and the ownership of its assets. The Ericsson Operations Engine, a data-driven approach powered by Artificial Intelligence, will enable dtac to ensure next-generation connectivity and allow its customers to benefit from secure and reliable network performance as well as a constantly-improving user experience.

This agreement involves the transfer of around 400 experienced professionals to Ericsson, who will continue to perform their current duties to ensure a seamless transition.

With increasing data traffic growth, automated network technology upgrades will boost dtac’s competitivity via greater efficiency and network capabilities. As a global ICT leader investing approximately 18.5% of annual revenues in research and development over a variety of areas including 5G, AI and IoT. Ericsson’s solutions provides access to constant technology upgrades and improvements.

Source : Strategic Research Institute, SteelGuru