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T-Mobile and Sprint choose Henrietta NY for New T-Mobile Customer Experience Center

Infrastructure News - Published on Wed, 08 May 2019

Image Source: T-Mobile
T-Mobile US and Sprint Corporation announced that they have selected Henrietta, New York, as the location for their previously announced Greater Rochester area Customer Experience Center, subject to the close of their merger to become the New T-Mobile. At full operation, the New T-Mobile CEC facility in Henrietta will directly employ more than 1,000 workers in the community and indirectly produce another 500 to 600 jobs. The new CEC jobs will feature great wages and benefits and will make the New T-Mobile one of the region’s top 20 largest employers. The Henrietta CEC will support the expanded deployment of T-Mobile’s innovative Team of Experts (TEX) service model, which provides customers direct personal access to a dedicated team of specialists when they call or message for assistance. Specialists based in the Henrietta CEC will serve a large portion of the Northeast, including New York State. T-Mobile is not seeking any economic incentives related to this facility.

In selecting the Greater Rochester area, T-Mobile engaged the Center for Governmental Research (CGR), an independent nonprofit consultancy, to conduct a thorough assessment of the economic and fiscal impact of a proposed Henrietta CEC on the Greater Rochester region. CGR found that the new development would likely generate significant economic momentum for the Greater Rochester area.

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Posted By : TelecomGuru on Wed, 08 May 2019
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